物业管理企业质量手册及程序 目 录 质量手册修订页···························1 目 录·······························2 手册颁布令·····························4 管理者代表任命书··························5 第一章 质量管理体系范围·······················6 第一节 公司简介·························6 第二节 质量管理体系说明·····················.7 第三节 组织架构图························.8 第四节 过程与ISO9001：2000条款对照表·············· 9 第五节 专用语及引用标准·····················.11 第六节 文件和资料控制程序···················...12 第七节 质量记录控制程序····················· 15 第二章 管理职责····························..17 第一节 管理承诺、以业主住户为关注焦点··············.17 第二节 质量方针、目标管理 ····················19 第三节 质量管理体系策划 ····················..23 第四节 内部沟通 ························..25 第五节 职能分配表 ························26 第六节 职责与权限 ·······················..27 第七节 管理评审控制程序····················...30 第三章 资源管理 ·······················. ····.33 第一节 总 则··························..33 第二节 人力资源控制程序·····················.34 第三节 基础设施和工作环境控制程序··············.. ·37 第四章 产品实现··························· ·. 41 第一节 产品实现的策划······················41 第二节 与顾客有关过...
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